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IMMEDIATE MANAGER: Network Operations Manager - EV

JOB PURPOSE

MFG are looking for a Network Administrator to monitor and maintain the health of its rapidly growing Electric Vehicle charging network. MFG is the leading independent forecourt operator with over 1200 sites across the UK. Our dual-fuel strategy involves proactively developing its infrastructure in anticipation of the growing demand for electric vehicles (EVs), complementing its existing fuel and retail business to facilitate a seamless transition to a cleaner environment.

As of June 2025, MFG has successfully installed over 850 ultra-rapid chargers and 200 rapid chargers, ranging from 50 kW to 400 kW, across more than 340 sites—the highest number in the independent forecourt sector. Leveraging our ultra-rapid chargers, a vehicle capable of such charging speeds can add 100 miles of range in approximately 10 minutes.

MAIN ACCOUNTABILITIES

Follow processes to ensure maximum uptime of network
Provide Second-level support to first-level agents, assisting with all customer queries
Escalate unresolved issues to next level
Strong focus on monitoring alerts and alarms to quickly identified potential issues
Maintaining internal/external tickets, alerts, and KPIs
Monitor Daily Quality of Service analytics/routines
Set up all new sites across the required systems, ensuring completeness and accuracy of data
Work with internal solutions team on innovation of systems and new requirements/features
Supports accounts where required to ensure billing/invoicing is correct
Provide cover for Network Operations Manager – EV to produce Reports (Monthly, Quarterly, Annually) from relevant data sources for internal stakeholders
Support wider EV charging team as required

RELEVANT EXPERIENCE

Experience with web technologies
Knowledge of Power BI advantageous
Good understanding of and experience with managing incidents and supporting systems (following processes and making sure data is complete and accurate)
Excellent troubleshooting and diagnosis capabilities
Excellent communication skills and teamwork
Excellent time management, multitasking, and prioritisation skills
Perceptive, fast learner, and able to perform well under pressure.
Experience with managing real time incidents in a fast-paced environment.
Knowledge of electric vehicle charging and infrastructure (not essential)

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Retail

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EV Operations Administrator

Job Type