Job description

EV'S REPUBLIC - ELECTRIC VEHICLE SERVICE

Automotive Service Manager - Rancho Cordova, CA

About the company

EV's Republic is an electric vehicle service specializing in Tesla maintenance and repair. The company has been working in the electric vehicle market since 2016. To this date, EV's Republic occupies a leading position in the US market in the repair of Tesla electric vehicles as a not authorized 3rd party aftermarket service. Due to the rapid development of the electric vehicle industry, we are recruiting employees of various specializations.

About the vacancy

Job Category Electric Vehicle Service

Subcategory Automotive Service Manager

Location Rancho Cordova, California

Job Type Full-time

Salary $59k - 85k / Annually

Experience

Service Manager experience 3 years;

What to Expect

As a Service Manager, you'll run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The Service Manager ensures that the daily inventory of technicians’ time is consistently sold to service customers.

What You’ll Do

Responsibilities

Forecasts goals and objectives for the department and strives to meet them
Trains, motivates, counsels, and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Strives for harmony and teamwork within the department and with all other departments
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing, and all are processed correctly
Holds weekly department meetings
Directs and schedules the activities of all department employees
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors and follows up on parts orders with the parts manager to ensure availability
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Ensures the proper care, storage, and inventory of special tools
Ensures that customers' service files are up-to-date and readily available for reference
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Prepares pricing guides and maintenance menus for frequent labor operations
Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience
Maintains a safe work environment
Maintains a professional appearance
Other tasks as assigned

What You’ll Bring

Requirements

High school diploma; Bachelor’s degree in business or related field preferred
Five years related experience or equivalent combination of education and experience
Proficiency in Microsoft Office and CRM software
Strong communication and interpersonal skills

EV'S REPUBLIC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: $59,000.00 - $85,000.00 per year

Ability to Commute

Rancho Cordova, CA 95670 (Required)

Ability to Relocate

Rancho Cordova, CA 95670: Relocate before starting work (Required)

Work Location: In person

Qualifications

Service Manager experience 3 years;
Five years related experience or equivalent combination of education and experience
Proficiency in Microsoft Office and CRM software
Strong communication and interpersonal skills
Rancho Cordova, CA 95670 (Required)
Rancho Cordova, CA 95670: Relocate before starting work (Required)

Benefits

Salary $59k - 85k / Annually
Pay: $59,000.00 - $85,000.00 per year

Responsibilities

As a Service Manager, you'll run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records
The Service Manager ensures that the daily inventory of technicians’ time is consistently sold to service customers
Forecasts goals and objectives for the department and strives to meet them
Trains, motivates, counsels, and monitors the performance of all service department staff
Prepares and administers an annual operating budget for the service department
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Strives for harmony and teamwork within the department and with all other departments
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing, and all are processed correctly
Holds weekly department meetings
Directs and schedules the activities of all department employees
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors and follows up on parts orders with the parts manager to ensure availability
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks
Conducts periodic spot checks of completed jobs for thoroughness and quality
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Ensures the proper care, storage, and inventory of special tools
Ensures that customers' service files are up-to-date and readily available for reference
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Prepares pricing guides and maintenance menus for frequent labor operations
Establishes and maintains follow-up with all customers to confirm satisfaction with the service experience
Maintains a safe work environment
Maintains a professional appearance
Other tasks as assigned